Refund & Cancellation Policy
Last updated February 2026
We want cancellations to be fair to both sides: learners should not pay for lessons they cancel in good time, and natives should not lose income to late cancellations.
Learner cancellations
- More than 24 hours before the lesson: full refund.
- Less than 24 hours before: no refund, unless the native agrees to reschedule.
- Learner no-show: no refund.
Native cancellations
If a native cancels or does not join within 10 minutes of the start time, the learner receives a full refund automatically. Repeated cancellations may lead to removal from the marketplace.
Technical problems
If the lesson cannot go ahead because of a platform failure, contact support@mynative.online within 48 hours and we will refund or reschedule.
Platform fee
Where a full refund is issued, the 5% platform fee is refunded with it. Payment provider fees may not be recoverable in all jurisdictions.
This page describes how MyNative operates and is provided for information. It is not legal advice, have your own counsel review these terms before relying on them commercially.