Privacy Policy

Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: - names - email addresses - usernames - passwords - contact preferences - contact or authentication data Sensitive Information. We do not process sensitive information. Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Information automatically collected In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.mynative.online/cookies. The information we collect includes: - Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. - Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. - Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise.

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: - To facilitate account creation and authentication and otherwise manage user accounts. - To deliver and facilitate delivery of services to the user. - To respond to user inquiries/offer support to users. - To send administrative information to you. - To fulfil and manage your orders. - To enable user-to-user communications. - To request feedback. - To protect our Services. - To identify usage trends. - To determine the effectiveness of our marketing and promotional campaigns. - To save or protect an individual's vital interest.

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information: - Consent. We may process your information if you have given us permission. - Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations. - Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests. - Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations. - Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties. Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. Categories include: - Cloud Computing Services - Communication & Collaboration Tools - Data Analytics Services - Data Storage Service Providers - Finance & Accounting Tools - Payment Processors - Sales & Marketing Tools - User Account Registration & Authentication Services - Website Hosting Service Providers Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Other Users. When you share personal information or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity.

In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.mynative.online/cookies. Google Analytics. We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

In Short: We may transfer, store, and process your information in countries other than your own. Our servers are located in Germany, United States, Ireland, Sweden and Poland. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information. European Commission's Standard Contractual Clauses: We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers.

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information.

In Short: We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. Account Information: If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account or contact us. Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

MyNative collects personal information necessary to facilitate the marketplace connection between students and independent instructors. This includes: - Identity Data: Name, email address, and preferred username. - Profile Data: Bio, native language, hourly rates, and availability. - Transaction Data: Details about payments made through Stripe. - Technical Data: IP addresses, browser type, and session logs for security and performance monitoring.

Lessons are conducted via live video stream. MyNative does not record, store, or monitor your private video lessons. We do not have access to the audio or video content of your sessions. User Responsibility: Users are solely responsible for any information they voluntarily disclose during a live session. MyNative is not liable for personal data, sensitive information, or images shared by a user with another party during a call.

We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your information. Disclaimer: While we strive to protect your personal data, no method of transmission over the internet is 100% secure. MyNative shall not be liable for unauthorized access or data leaks resulting from factors beyond our reasonable control.

By creating an account or using the MyNative website, you acknowledge that you have read and understood this Privacy Policy. You may withdraw your consent for optional data processing at any time by contacting us, though this may limit your ability to use certain features of the platform.

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

If you have questions or comments about this notice, you may email us at contact@mynative.online or contact us by post at: Golden Kalala Augusta Cieszkowskiego 10 Bydgoszcz, Kuyavian-Pomeranian 85-052 Poland

You have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please visit: https://www.mynative.online/privacy.